If you have not heard about the Microsoft FastTrack program for Dynamics 365 on-boarding, then this is the post for you. So, to say it simple; the FastTrack program is Microsoft’s involvement after the licenses have been purchased to get you fast up and running on the cloud platform.
It starts when the licenses have been purchased through the CSP-portal (or through a EA agreement), and lasts until the live production system have been deployed.
When a Dynamics 365 deployment should start, we get a checklist of tasks that need to be completed when we move from one stage to another. The LCS implementation project looks a bit different than the ordinary LCS projects.
As you can see here there are a lot of checks that needs to be confirmed before going live. In the process, some guidance is needed, and Microsoft is giving this as a service included in the license. As the implementation goes forward Microsoft is conducting some bi-weekly workshops, where each meeting has a predefined agenda with information and some room for discussions and guidance. The touchpoints are divided between actual workshops using Skype 4 Business and Tech Talks that is a kind of webinar session.
In the FastTrack program there is a role and responsibility, that is explaining what is expected from the parties involved in a Dynamics365 rollout.
I have been lucky, and have been involved in a complete cycle, and I have to say that I’m impressed how this FastTrack program works. As the Dynamics 365 is quite new, and the entire Dynamics ecosystem is trying to absorb the information made available, it is easy to get lost and to think that implementations are conducted in the same way as earlier. If you expect that some hardcode system administrator/developer can jump into the sandbox/production environments, then you are wrong. Now things have to happen in a sequence and have to follow predefined quality steps to ensure that we get a rock-solid production environment.
Our FastTrack contact have always been available and have given us the “light touch” on the shoulder to guide the implementation and expectations. Remember that FastTrack is not about business processes, masterdata and project management. That is still handled outside of this program.
A small and important reminder; remember that you have to purchase your implementation licenses, and remember that you could start small, and ramp up you license count as needed.