Microsoft has now published a new FastTrack use case for the Sales Order Agent in D365 . This shows how AI is becoming an integrated part of ERP—automating order intake and reducing manual effort.

What is the Sales Order Agent?

The Sales Order Agent acts as a virtual assistant. It can read customer emails, create sales quotes, check stock availability, and convert quotes to sales orders. The agent can also handle follow-up questions if the request is unclear.

The goal is simple: reduce repetitive data entry, speed up processing, and let people spend more time on value-adding tasks.

See the use case here

If you are working with D365, the Sales Order Agent is worth exploring. It shows where ERP is going—towards more automation, more intelligence, and less manual work.

(Chatty helped with writing these complex sentences, but the Sales Order Agent does still seem cool)