D365 eCommerce : Image it !

In March 2023 the public preview of integrated omnichannel media management features are planned, and I’m really looking forward implementing this feature at customers. In simpler terms, the new feature makes it easier for you to manage all the media assets (like product images, videos, and other documents) related to your online and in-store sales. You can now upload, organize, and keep track of all these assets directly from within Dynamics 365. This way, you don’t have to worry about any complicated setup or struggling with separate systems. With these improvements, managing your media assets will be much smoother and more efficient.

But while we wait for this, we must use what we got. I want to share a small experience that was resolved together with Microsoft support. In essence I was expecting that when using the Adventure Works theme, that I should be able to see 4 pictures of a product like this:

But when trying things out on my own environment I only got the eCommerce to show 1 picture. I double checked that I really had multiple pictures in the, and also checked that the naming of products was set up correctly. Basically, product images should be named “/Products/{ProductNumber}_000_001.png”. 001 is the sequence of the image and it can be 001, 002, 003, 004 or 005.


But what as strange, is that I could not even see that the eCommerce site even did a call to fetch picture 002 .. 005 from the media library. After some deeper analysis, it was clear that the main reason why eCommerce was not fetching pictures was that we need to generate picture URLs from the following screens:

Here you can work more specifically assigning the filenames towards the products. You can also edit the list in excel and use different formats. Like using jpeg instead of PNG. I also think it could be possible to add URL’s towards pdf or any other filetypes.


So the essence here is that the link between products and media assets can be maintained and controlled from within Dynamics 365. It also means that if you don’t have multiple pictures of a product, you can delete those media URL’s you are not using. This can improve eCommerce performance, as it then will not try look for media assets that don’t exists.


I would also recommend to take a look at the Youtube video (How to upload images to Point of Sale using Media Library in Dynamics 365 Commerce) from Eugene Shamshurin for additional details.


Take care friends




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